Policy Holder - IRDAI (policyholder.gov.in): Contacts

In order to encourage research work relating to insurance and consumer protection with a bid to increase the awareness about insurance amongst the public and policyholders, IRDAI has introduced a scheme for sponsorship of research work on insurance. For details click below:-

In case if it is not resolved within two weeks or if you are not satisfied with their resolution you may approach the Grievance Redressal Cell of the Policyholder's Protection & Grievance Redressal Department of IRDAI through the following means:

IRDAI has launched the Bima Bharosa Portal in 2022. Apart from creating a central repository of industry-wide insurance grievance data, Bima Bharosa is a grievance redress monitoring tool for IRDAI. Policyholders who have grievances should register their complaints with the Grievance Redress Channel of the Insurance Company first. If policyholders are not able to access the insurance company directly for any reason, Bima Bharosa Portal provides a gateway to register complaints with insurance companies.

With a view to protecting the interests of policyholders, IRDA has issued guidelines to the life insurance industry which provides these products. They include: