Privacy policy
Updated 2026-11-14
This policy explains the data collected by GovtDir at govdir.indiacustomercare.com.
Browsing and visitor logs
When a page loads, your browser sends the page path to our server. We log the request time, IP address, browser user agent, page URL and country when supplied by a trusted Cloudflare connection. Ordinary web-server logs may also record requests. These records support site operation, security and usage analysis. Browser requests are not proof that a visitor is human.
Live website checks
Guide pages test whether the government website is reachable from your browser. Your browser makes one request to that website, which will see your IP address as with any visit. We then store the result on our server: the website checked, the time, whether it opened, how long it took, your IP address, your browser user agent and a browser fingerprint. The fingerprint is a short code computed from browser settings such as language, screen size and time zone. We use it only to count each browser once when we show how many visitors could open a website in the last 24 hours. Our server also tests the website itself and stores the response code, size and time. If you ask to be told when a website is back, we store your email address with that website. No alert email is sent at present.
Messages and subscriptions
Contact and feedback forms store the information you submit, page path, submission time and IP address. We may email an administrative notification to our team. Duplicate submissions within one minute are ignored. Email notifications are limited to four per hour and ten per day across the site. Subscription requests store your email address; no confirmation email is sent and no newsletter campaign is currently configured.
Third parties and advertising
Advertising is currently disabled. No Google AdSense library is loaded. If advertising is enabled, this policy must first be updated to explain the relevant cookies, advertising partners and choices. External government links take you to separate sites governed by their own policies. Your hosting provider and Cloudflare, if enabled by the site operator, may process technical request data.
Your choices
You can browse without submitting a form. Please do not include identity documents, bank details, passwords or other sensitive personal information. Contact us to request access to, correction of, or deletion of information you submitted, or to withdraw a subscription request. Operational logs are retained only as needed for operation and security; the operator should periodically review and remove records no longer needed.