Power Department (power.sikkim.gov.in): Desks and Contacts

1. Consumer Self-Service Portal is an online platform that enables customers to independently access services, find information on the monthly billing and payments, and perform various tasks without the direct involvement of a customer service representative. Customers can initiate and track service requests/complaints. Both customers and internal teams can track the status of a complaint, from submission to resolution. It provides alerts to both customers and support staff about the progress of the complaint. Additionally, it allows customers to provide feedback on the resolution process, which can be used to enhance service quality. Official website ⇒ https://selfservice.powersikkim.in

For NEW SERVICE CONNECTION, Consumers can apply online at Self Service Portal (powersikkim.in) or they can apply offline by physically submitting their connection application to Assistant Engineer(Area Name) with the following documents :-

Operating EC Act by strengthening Institutional Capacity of State Designated Agencies(SDAs). The scheme seeks to build institutional capacity of the newly created SDAs to perform their regulatory, enforcement and facilitative functions in the respective states.

In order to improve service to our esteemed consumers of Gangtok and surrounding areas, Power Department, Government of Sikkim, has started a helpline service. Consumer can register their complaint regarding power supply through the following helpline number:-