KERALA PWD (pwd.kerala.gov.in): Contacts and Services

The buildings wing deals with the planning, project preparation, construction, maintenance and arrangement of works including water supply, electrification and electronic works of public buildings. The headquarters of buildings wing is at Thiruvananthapuram and is under the control of a Chief Engineer assisted by Deputy Chief Engineer and a Senior Finance Officer supported by technical and non-technical staff. The organisational structure of buildings wing is as below

Public Works Department owns, constructs and maintains public properties like Government Buildings, National Highways, State Highways, Major District Roads, Bridges, Culverts and related infrastructures. Addressing the citizen’s grievances regarding these assets, its usage and condition is one of the key areas of focus of the Department which is very essential for effective governance. Public work department have a “GRIVANCE REDRESSAL CELL” which is effectively functioning for the last couple of years. Citizens can lodge a complaint about roads, bridges and buildings by calling the toll free number 18004257771 of Grievance Redressal cell on all working days from 9.30 AM in the morning to 7.30 PM in the evening. The status of the grievance raised can be tracked later using the unique complaint registration number.