Sanchar Saathi (sancharsaathi.gov.in): Contacts and Services
Sanchar Saathi
Central Government · Schemes / Programmes / Missions / Applications · Communications & Information Technology
Updated 13 Nov 2026. Contacts checked 13 Nov 2026.
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Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government.
Reach the department
It may be noted that 'Chakshu' is not a facility for reporting about financial fraud or cyber-crime cases. In case, someone has already lost money due to financial fraud or is a victim of cyber-crime, it is suggested to report at cyber-crim
Telephone: 011-20907480
How to block lost/stolen mobile handset?
- Step 1
File a report with the police, and keep a copy of the report.
- Step 2
Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI. Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
- Step 3
Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
- Step 4
Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
- Step 5
After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
Do it online: useful services and information
Note: Number reconnection is possible only within 90 days of disconnection of the number. Also, only the numbers, which have been disconnected by TAFCOP or by DoT can be requested for reconnection. Reconnection request will be available only once per mobile number.
Naveen Jakhar, I.T.S. Director (AI & DIU) Artificial Intelligence & Digital Intelligence Unit Department of Telecommunications Ministry of Communications Government of India Email: [email protected] Telephone: 011-23372740 Postal Address: Room No. 1006, 10th Floor, Sanchar Bhawan, 20 Ashoka Road, New Delhi - 110001
The website
Official sources
- Sanchar Saathi. Read 11 Nov 2026.
- Sanchar Saathi Contact Us. Read 13 Nov 2026.
- Sanchar Saathi Grievance Redressal. Read 13 Nov 2026.
- Sanchar Saathi Web Information Manager. Read 13 Nov 2026.
- IGOD directory body classification. Read 13 Nov 2026.