Consumer Affairs Department (wbconsumers.gov.in): Contacts
Consumer Affairs Department
Government of West Bengal · Departments
Updated 14 Nov 2026. Contacts checked 14 Nov 2026.
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Reach the department
Published telephone1930
Wide publicity of National Cyber Crime Helpline 1930
Telephone contact18003453883
1800-345-3883
Telephone contact03322520473
033-2252 0473
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
Published email[email protected]
The right desk for your problem
| For | Published desk | Phone | |
|---|---|---|---|
| Dr Indranil Khan | Minister of StateIndependent Charge | 03322527483 | [email protected] |
| Dr Rashmi Kamal, IAS | Secretary | [email protected] | |
| Shri Tirthankar Halder WBCS(Exec) | Special Secretary | 03322522304 | [email protected] |
| Rumela Roy Dey, WBCS (Exe) | Special Secretary | 033-2252-2304 | [email protected] |
| Smt Priyadarshini S, IAS | Special Secretary | 033-2252-8946 | [email protected] |
| Shri Nimai Chand Halder, WBCS(Exe) | Special Secretary | [email protected] | |
| Basabdatta Gupta, WBCS (Exe) | Joint Secretary | 033-2252-2304 (Extn.-143) | [email protected] |
| Shri Bijon Kumar Patuli,WBCS(Exe) | OSD and DDO | 033-2252-2304 (Extn.-131) | [email protected] |
| Mrs Promodini Hembram,WBSS | Deputy Secretary | 033-2252-2304 (Extn.-143) | [email protected] |
| Modassar Alam,WBLS | Senior Law Officers & Assistant Secretary | 033-2209-3729 | [email protected] |
| Mrs Papri Bose,WBSS | Assistant Secretary | 033-2252-2304 (Extn.-131) | [email protected] |
| Grievance Cell | 033-2252-2304 (Extn.-151 & 152) | [email protected] | |
| Shri Ayan Das, WBCS(Exe) | Director | 033-2252-8946 ( Extn- 26)033-2252-1215 | [email protected] |
| Shri Biswajit Bhattacharyya, WBCS(Exe.) | Joint Director | 033-2252-8946/0129 (Extn.-24) | |
| Smt Lipika Basu | Assistant Director Accounts | 033 -2252-8946 (Extn- 25) | |
| Alipurduar R.O. / Dooars Kanya,3rd Floor,Room No. 317,P.O.-Alipurduar,Dist.-Alipurduar,Pin.-736122 | Alipurduar | 03564253253 | [email protected] |
| Bankura R.O. / KRETA SURAKSHA BHABAN, 3rd Floor, District Court Complex, Jail Road, Machantala, Bankura - 722101. | Bankura | 03242241317 | [email protected] |
| Barrackpore R.O. / Municipal Building Complex, 2nd floor, B.T.Road, Talpukur, PIN-700123 | Barrackpore | 033-2594-1009 | [email protected] |
| Birbhum R.O. / House of Abdur Rashid, Chandnipara, Suri, Birbhum, P.O.-Suri, PIN-731101 | Birbhum | 03462250009 | [email protected] |
| Chanchal R.O. / Sub Divisional Office Complex, Administrative Building, 3rd Floor, Bidhan Sarani, Chanchal, Malda, PIN - 732123 | Malda | 03513251220 | |
| Cooch Behar R.O. / Integrated Officer Building Complex (2nd Floor),Temple Street(Near Sahitya Sabha), Cooch Behar 736101 | Cooch Behar | 03582-231454 | [email protected] |
| Dakshin Dinajpur R.O. / Old Sub-jail Market Complex, 2nd Floor, P.O.-Balurghat, Pin-733101 | Dakshin Dinajpur | 03522271050 | [email protected] |
| Darjeeling R.O. / Near Queens Hill School, 24, Mahatab Chand Road, P.O. & Disttrict-Darjeeling | Darjeeling | 0354-2257609 | [email protected] |
| Diamond Harbour R.O. / Diamond Harbour Municipality Annex Building, 1st Floor, Raynagar, Ward - 12, Diamond Harbour, South 24 Parganas, 743331 | South 24 Pargs. | 03147255035 | |
| Haldia R.O. / Abasbari,P.O.-Tamluk, Purba Medinipur,Pin.-721636 | Purba Medinipur | 03228-270125 | |
| Hooghly R.O. / NNICE Building, 1st Floor, Joraghat, PO - Chinsurah, District - Hooghly, PIN - 712101. | Hooghly | 03326806666 | [email protected] |
| Howrah R.O. / 20, Round Tank Lane, Howrah Maidan, Opp.-Shibpur Tel. Exchange, Howrah, PIN-711101 | Howrah | 03326404303 | [email protected] |
| Jalpaiguri R.O. / 1st Floor, Kreta Suraksha Bhawan, BBD More, Rajbari Para, Jalpaiguri 735101 | Jalpaiguri | 03561225764 | [email protected] |
| Jhargram R.O. / Raghunathpur near Samshan Kali Mandir,Jhargram Municipality Ward No.12,P.O. P.S.-Jhargram,Dist.-Jhargram,Pin-721507 | Jhargram | 03221255086 | [email protected] |
| Kalimpong R.O. / O/O the Assistant Director, Consumer Affairs and Fair Business Practices, Kalimpong Regional Office, Kalimpong IT Park, Opposite to Bhutan House,11th Mile,P.O- Topkhana, Kalimpong-734 | Kalimpong | 03552441355 | [email protected] |
| Kolkata (Central) R.O. / 6th floor,Lindsay Hotel Bldg,8B,Nelli Sengupta Sarani, Kolkata - 700087 | Kolkata (Central) | 03322521810 | [email protected] |
| Kolkata (ES) R.O. / P-326, C.I.T. Road,Scheme No. - VI(M), Kankurgachi, Kolkata-700 054 | Kolkata (ES) | 03323648073 | [email protected] |
| Kolkata (North) R.O. / 2,Brabourne Road, 8th floor, Kolkata - 700001 | Kolkata (North) | 033-2234-1868 | [email protected] |
| Kolkata (Port) R.O. / 8B, Nelie Sengupta Sarani, (8th floor) oppsite New Market, Kolkata 700087. | Kolkata (Port) | 22520417 | [email protected] |
| Kolkata (South) R.O. / Khadya Bhawan, Block - B, 3rd Floor, 11A, Mirza Ghalib Street, Kolkata-700087 | Kolkata (South) | 03322520105 | [email protected] |
| Malda R.O. / Satya Chowdhury Indoor Stadium Complex, 1st Floor, P.O. & District - Malda, PIN-732101 | Malda | 03512-221053 | [email protected] |
| Murshidabad R.O. / Office of the Assistant Director, Consumer Affairs Fair Business Practices, Murshidabad Regional Office, 3rd Floor, Kreta Suraksha Bhawan, C.R Das Road,Near Padma Police Housing, Be | Murshidabad | 03482274407 | [email protected] |
| Nadia R.O. / Austin Memorial Building, 170 Don Bosco Road, P.O.- Krishnanagar, District- Nadia, PIN-741101 | Nadia | 03472256327 | [email protected] |
| North 24 Parganas R.O. / Maya Bhawan, 1st floor, 2 No Barrackpore Road,P.O.- Nabapally &40Near 12 No. Railway Gate&41,Barasat, North 24 Parganas, PIN-700126. | North 24 Parganas | 03325427328 | [email protected] |
| Paschim Bardhaman R.O. / AB/2/9, ADDA, 2nd Administrative Building, City Centre, Durgapur-713216 | Paschim Bardhaman | 0343-2549833 | [email protected] |
| Paschim Medinipur R.O. / Kreta Suraksha Bhavan, Ashoke Nagar,Station Road,Mouza-Barapather Cantonment, P.O.-Medinipur,P.S.-Kotwali,Dist. - Paschim Medinipur,Pin - 721101. | Paschim Medinipur | 8293846558 | [email protected] |
| Purba Bardhaman R.O. / BDA Guest House, Second Floor, Kalna Road, Badamtala, Purba Bardhaman - 713101 | Purba Bardhaman | 03422645600 | [email protected] |
| Purba Medinipur R.O. / Abasbari, P.O.-Tamluk, Purba Medinipur, PIN-721636 | Purba Medinipur | 03228270125 | [email protected] |
| Purulia R.O. / Kreta Suraksha Bhawan(3rd Floor),Bhatbandh Road, Purulia, PIN-723101 | Purulia | 03252229467 | [email protected] |
| Saltlake R.O. / Subhanna,SGO Complex,6th Floor,Plot No.-9,Block-DF,Sector-I,Dist.-North 24-Parganas,Kolkata-700064 | Saltlake | 03323370327 | [email protected] |
Do it online: useful services and information
Major Activities/Services
Processing of licences relating to manufacturers, dealers and repairers of weights and measures, as applicable.
Services
According to the Gazette Notifications and Departmental Notifications received from the 28 Departments, the total number of notified services is 367 .
RTI related information
Appellate Authority (RTI): Smt. Anikit Lepcha Lama, Deputy Director, Directorate of Consumer Affairs & Fair Business Practices.
Consumer Complaints
The following flow presents the general sequence for handling a Legal Metrology grievance. The actual course of action may vary depending on the nature of the complaint and the applicable legal provisions.
The website
Official sources
- - Consumer Affairs Department. Read 12 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- Who’s who - Consumer Affairs Department. Read 14 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- . Read 13 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- - Consumer Affairs Department. Read 14 Nov 2026.
- IGOD directory body classification. Read 14 Nov 2026.